Privacy Policy

Your personal information (which includes your name, address and any other details you provide to us which concern you as an individual) may be processed both by us and by other companies within our group. Each of the companies authorised to process your information as mentioned above will do so in accordance with this privacy policy. When you place an order via this website we will store your e-mail address along with any other information you may provide. When you use the services on the website, we may need to collect further information about you. This information may include, but is not limited to, details such as your name and address.

Purpose of Processing

We will use your information for the purpose of providing you with information about our services, articles and news, fulfilling orders placed by you, processing any other transactions authorised or made by you with us, informing you of special offers and providing other marketing information to you which we think you may find of interest, undertaking product or customer research/development.

Cookies

We may send a small file to your computer when you visit our website. This will enable us to identify your computer, track your behaviour on our website and to identify your particular areas of interest so as to enhance your future visits to this website. We may use cookies to collect and store personal data and we link information stored by cookies with personal data you supply to us. Save for the use of cookies, we do not automatically log data or collect data save for information you specifically provide to us. You can set your computer browser to reject cookies but this may preclude your use of certain parts of this website.

Security

We have implemented security policies to protect the personal data that we have under our control from unauthorised access, improper use and disclosure, unauthorised destruction or accidental loss.

Copyright

All website design, text, graphics, the selection and arrangement thereof are owed by the company running this site, or hosting this site, except where provided under the General Public License (http://www.gpl.org). ALL RIGHTS RESERVED.

Trademarks

All trademarks of are the property of their respective owners and may be registered in certain parts of the world.

Disclaimer of Warranty and Liability

The following provisions may be curtailed or disallowed by the laws of certain jurisdictions. In such case, the terms hereof are to be read as excluding or limiting such term so as to satisfy such law.

We do not represent or warrant that the information accessible via this website is accurate, complete or current. We have no liability whatsoever in respect of any use which you make of such information.

The information provided on this website has not been written to meet your individual requirements and it is your sole responsibility to satisfy yourself prior to ordering any products or services from us that they are suitable for your purposes.

Whilst we make all reasonable attempts to exclude viruses from the website, we cannot ensure such exclusion and no liability is accepted for viruses. Thus, you are recommended to take all appropriate safeguards before downloading information or images from this website.

All warranties, express or implied, statutory or otherwise are hereby excluded.

Neither we nor any of our employees or affiliated entities will be liable for any kind of damages and howsoever arising including, without limitation, loss of profits, compensatory, consequential, direct, exemplary, incidental, indirect, punitive or special, damages or any liability which you may have to a third party, even if we have been advised of the possibility of such loss.

We are not responsible for the direct or indirect consequences of you linking to any other website from this website.

These terms and this disclaimer and any claim based on use of information from this website shall be governed by the laws of England and Wales and you agree to submit to the non-exclusive jurisdiction of the Courts of England.

Returns

DEFECTIVE OR DAMAGED PRODUCTS (RETURNS)

If the Products delivered to you are defective, or become defective on receipt by you or within 5 days upon receipt by you, we will provide you with suitable replacements, or if such product is unavailable, an alternative which is of the same or similar quality and value.

How long do these products last?

Electronic cigarette batteries, including PCCs and atomisers are consumable products and as such we expect them to last at approximately 4 weeks from the date of receipt by you. However, the warranty period for PCCs and atomisers is 48 hours from when the item is received. We are happy to replace any of these products found to be faulty within this time, you must notify the company within the 48 hours as stated above.

Single Use items such as cartridges, cartomisers, tips, are disposable consumable products and as such we expect them to last at most the amount of use stated on each individual product information page. We are, however, happy to replace these items (as above) if they are found to be faulty upon receipt by you.

Due to health and hygiene reasons we cannot re-sell opened e liquids. You may still cancel the contract within 7 days of receipt and send back the goods but please note, however, that opened e Liquids returned under this law will be subject to a restocking fee of the full amount of the product cost as the e Liquid cannot be re-sold.

This does not affect your statutory rights.

The Returns Process

You pay for return delivery costs in the UK.

Once we have received the faulty item we will investigate the fault and replace accordingly. If the product is genuinely faulty we will replace it and the cost of postage.

The life of the product is dependent on your use of it in accordance with the instructions and is therefore subject to wear and tear. We are not liable to refund and/or compensate you where the product is damaged by you through normal wear and tear or by other damage

Liquid Damage Policy

When refilling tips or cartridges ensure that the tip or cartridge IS NOT connected to the battery. After filling ensure that there is no excess liquid on the thread of the tip or atomisers. Excess liquid can enter the battery and damage the sensitive electronics and switch within. Liquid damage is not covered under the returns policy.

If you wish to return a product which you believe to be defective, please email us and provide us with a full description of the fault and details of the original order number prior to returning the item.

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